Nicky Perfect
With 30 years as a Metropolitan police officer and the last 10 years spent as an international hostage and crisis negotiator Nicky Perfect has many stories to tell about the art of communication. Nicky worked on the elite New Scotland Yard Hostage and Crisis Negotiation Unit, becoming the Deputy Head of Unit in 2016. She has travelled the world teaching negotiation and working with Her Majesties Government on international operations (kidnap, crime in action), and had the privilege of talking to hundreds or people in crisis and sharing in their stories. Nicky spent many years as the Director of UK Training (the first female director) of the National Hostage and Crisis Negotiation Course. She was responsible for designing and training police officers across the UK and assessing their capability as negotiators, focusing on how to apply confident communication skills to difficult situations.
